ST
THOMAS EXCURSIONS is a Co-Op marketing effort by independent tour
operators offering a variety of high quality unique shore excursions
for the cruise ship market.
RESERVATIONS
PROCEDURES
Choose
the Cruise Excursion of your choice
Click
on the Reservation Tab for that excursion
Fill
out the Reservation Request form
After
we Confirm Availability, we will send you a link to our SSL Secure
Payment Center, for a 20-25% deposit
We
then send you a Confirmed Reservation, with local Contact Information
and Pick Up Information for your Ship and Time
The
Balance for the Excursion is payable to the Excursion Operator at
the time of the Excursion
TERMS
AND RESERVATIONS
ST
THOMAS EXCURSIONS, stthomasexcursions.com will not be held responsible
for any wrong information or omissions stated by reserved party
(Purchaser), we assume no responsibility for incorrect dates, times,
e-mail addresses, or any other incorrect information provided to
us by reserving party (Purchaser). Tours are reserved "as is" on
the date and times requested by "users" of our website. Replies
or Confirmations not received due to incorrect e-mail address(s)
placed on our Reservation Forms by the "Purchaser" are the sole
responsibility of the purchaser. In case of no response to submitted
request(s), please return to our website and resubmit request.
ST
THOMAS EXCURSIONS will not be held responsible for late arrival
of the "Purchaser" to the pre-reserved excursion(s).
Tour(s)
availability requests sent from Website "users" to ST THOMAS EXCURSIONS
do not constitute a "booked" reservation. ST THOMAS EXCURSIONS will
e-mail an availability report following an availability request
to the e-mail address provided by requesting party. A confirmed
reservation form will be sent to the purchaser stating availability
being present for the requested number of people and dates.
Availability
is transmitted as current availability, ST THOMAS EXCURSIONS will
not be held responsible if the requested excursion is no longer
available by the time a Credit Card Deposit is received to secure
the reservation. A valid major credit card will be needed to confirm
any reservation on our reservation system.
Once
a credit card deposit for the tour(s) is received for the tour,
tour deposits will be automatically processed to reserve/guarantee
seating on the requested tour. E-mail confirmations for the selected
excursion will be sent to purchaser(s) by ST THOMAS EXCURSIONS within
2 business days. Confirmations will state: Type of tour reserved,
number of passengers, deposit placed for the excursion, money due
at time of excursion, detailed directions for pickup, excursion
or relevant excursion information. E-mail confirmations sent ST
THOMAS EXCURSIONS for reserved tour must be printed and presented
at time of tour. E-mail Confirmation(s) to be printed by the "purchaser"
for the reserved tour(s) will clearly state:
"Name
of Tour Confirmed
Reservation --- PLEASE PRINT ---- "
in
the "subject line" of the E-mail Confirmation. It is the responsibility
of Reserved Passengers (Client) to ensure the reservation e-mail
is received for the excursion. E-Mail Reservations not received
by Clients may be due to incorrect e-mail address(s) placed on our
Reservation Forms by the "Purchaser" or E-Mail servers blocking
our E-Mail responses, please E-Mail our Website or in case of no
response to submitted request(s).
Cancellations
are honored two weeks prior to your reserved excursion Deposits
are non-refundable. Cancellations with two weeks or more notice
must be submitted in writing by replying to the original E-Mail
Confirmation sent to reserved party e-mail address. If cancellations
are not received two weeks or more prior to the reserved excursion
the full charge for the excursion will be charged on the "Purchaser"
credit card. Cancellations due to "illness" at time of excursion
require a certified medical certificate from your Ship's doctor
which can be emailed to our office or presented at time of excursion
by participating group members.
Tentative
Reservations ARE NOT ACCEPTED BY OUR COMPANY. Deposits are not refunded
due to client cancellations.
Deposits
are fully refunded due to Ships not calling Port for any reason,
or due to Excursion Operator's cancellation due to inclement weather.
Deposits are non-refundable with the exception of the two reasons
listed above. Cruise Liners Excursions cancellations do not reflect
our operational capabilities, if your Cruise Liner has cancelled
their excursion it will not mean that our excursion of the same
type is cancelled. Please call the number provided in your reservation
E-mail in order to confirm a cancellation, or visit our Live Help
Department by visiting our website(s) or make your way to the excursion's
meeting location once in Port. Refunds will not be honored for any
reason once Excursions have commenced.
Deposit
Refunds. If your Excursion was cancelled by the Operator due to
inclement weather or your Ship did not Call Port your Reservation
Deposit will be refunded in full. The deposit refund is obtained
by replying to the Original Reservation E-mail received for the
Excursion Refunds will not be issued without a reply to the original
Reservation E-mail. The credit Card used for reserved excursion(s)
deposit must be valid at time of refund, refunds will not be processed
if the Credit Card used for the initial deposit is expired or invalid
at time of refund. All refunds will be issue in the form of reversal
of your credit card payment.
In
case of an early arrival or late arrival of your Ship, reserved
passengers must make their way to the meeting area regardless of
times stated in the reservation where our Guide(s) will be meeting
all reserved passengers for the excursion. Cruise Liners Excursions
cancellations do not reflect our operational capabilities, if your
Cruise Liner has cancelled their excursion it will not mean that
our excursion of the same type is cancelled. Please make your way
to the meeting area or call the on island contact number received
with your confirmed reservation in order to ensure excursions are
also cancelled by our Guides. Cruise Liners changed arrival date
will not cancel your excursion, excursions will be moved to the
changed arrival date, please make your way to the excursion, our
Guides will be there to greet you.